# Casushi Casino review: what should UK players check? Canonical HTML: [Casushi Casino review: what should UK players check?](https://howtocasino.uk/casinos/casushi/) Published: 2026-11-05 Updated: 2026-11-05 Publisher: HowToCasino Language: en-GB Topic: UK casino basics ## The short answer Casushi is operated by Solaya Group Limited, with an active GB casino licence and casushi.com listed on the register. Its terms set a £10 deposit minimum and a five-working-day standard withdrawal expectation. Customer funds are not protected if the operator becomes insolvent. ## Find your answer - [Payments](https://howtocasino.uk/casinos/casushi/#payments) - [Withdrawals](https://howtocasino.uk/casinos/casushi/#withdrawals) - [Funds protection](https://howtocasino.uk/casinos/casushi/#funds) ![Casushi cash and bonus amounts are separate; below-£10 cash withdrawals use support.](https://howtocasino.uk/illustrations/casushi-small-balance-route.png) Hypothetical £7 cash and £4 unconverted bonus do not make £11 withdrawable. The standard website threshold is £10; the contract provides a support route for the £7 cash. ## Our verdict on Casushi Casino Casushi gives players a choice of slots, Slingo, table games and live casino. The useful distinction is in the account terms: a modest deposit threshold sits alongside an explicit lack of insolvency protection. An active gambling licence does not remove that financial risk. | What helps | What needs attention | | --- | --- | | £10 ordinary minimum deposit across accepted methods in clause 6.3. | This is not a £5-deposit option; a promotional qualifying stake is a separate requirement. | | The contract allows withdrawal of the entire cash balance and a support route below £10. | The usual website withdrawal threshold is £10; a request is not the same as money reaching your bank. | | Own support identifies debit cards, bank payments and mobile wallets. | A deposit listing does not establish that every wallet can receive a withdrawal. | | Current operator and exact domain can be checked in the GB register. | The current contract says customer money is not protected in insolvency. | This review is based on public documents checked on 5 November 2026. We have not opened an account, deposited, played games, tested support or timed a withdrawal. No star rating or payout success rate is inferred from the documents. Sources: - [Casushi general terms v290926, updated 29 September 2026; support and withdrawal policies](https://www.casushi.com/termsandconditions/) — Casushi / Solaya Group Limited. Checked 2026-11-05. - [Casushi public game categories and displayed welcome-offer conditions](https://www.casushi.com/) — Casushi. Checked 2026-11-05. - [Solaya Group Limited: Remote Casino licence summary, account 100050](https://www.gamblingcommission.gov.uk/public-register/business/detail/100050) — Gambling Commission. Checked 2026-11-05. - [Solaya Group Limited: registered domain names](https://www.gamblingcommission.gov.uk/public-register/business/detail/domain-names/100050) — Gambling Commission. Checked 2026-11-05. ## Who operates Casushi now? The current contract names Solaya Group Limited as the operator from 1 April 2026. It identifies Dazzletag Entertainment Limited as the previous operator. A review that still describes Dazzletag as the current contracting company misses this change. The [Gambling Commission register](https://howtocasino.uk/guides/how-to-check-casino-licence/index.md) shows account 100050 with Active Remote Casino permission, and casushi.com as an Active domain. The account page and the brand contract should be read together: a similar name or a copied logo on another domain is not sufficient. The operator’s terms display a licence reference ending -001, while the current public-register activity row ends -004. We use the stable account number 100050 and the actual activity/domain rows to identify permission, rather than treating the different suffix as a different casino. The current account’s actions page displayed no recorded actions at this check. That describes this register entry; it does not establish a complete history of every previous operator or certify every contract clause. Sources: - [Casushi general terms v290926, updated 29 September 2026; support and withdrawal policies](https://www.casushi.com/termsandconditions/) — Casushi / Solaya Group Limited. Checked 2026-11-05. - [Solaya Group Limited: Remote Casino licence summary, account 100050](https://www.gamblingcommission.gov.uk/public-register/business/detail/100050) — Gambling Commission. Checked 2026-11-05. - [Solaya Group Limited: registered domain names](https://www.gamblingcommission.gov.uk/public-register/business/detail/domain-names/100050) — Gambling Commission. Checked 2026-11-05. - [Solaya Group Limited: regulatory actions register](https://www.gamblingcommission.gov.uk/public-register/business/detail/actions/100050) — Gambling Commission. Checked 2026-11-05. ## Deposits: the minimum, methods and limits Clause 6.3 sets an ordinary deposit range of £10 to £5,000 per transaction across accepted payment methods. Your own financial limits and the cashier can restrict what you may actually send. These figures are transaction limits, not an instruction to deposit or a welcome-offer entitlement. | Method identified by Casushi | Deposit evidence | Withdrawal evidence | | --- | --- | --- | | Debit card | Support lists debit cards; the general £10 minimum applies. | Support explicitly uses returning a debit-card deposit to the same card as its example. | | Pay by Bank via Trustly | Support lists this bank-payment option; £10 general minimum. | A verified bank account is the stated fallback if a return to source is impossible. That does not confirm every payout travels via Trustly. | | Apple Pay and Google Pay | Both appear in the support deposit list; £10 general minimum. | No separate wallet payout specification was available in the reviewed documents. Check your own cashier. | | Samsung Pay | Named in the support deposit list. | A method-specific withdrawal route was not established. | Use a payment method in your own name. Clause 6.5 says Casushi does not charge a deposit fee, while charges imposed by a card issuer or financial institution remain separate. A generic logo or another casino’s payment table cannot settle your method’s current conditions. If a deposit is missing, keep the transaction reference, time and bank evidence. Clause 6.6 says Casushi investigates a missing deposit after 48 hours and receipt of evidence. This is its investigation threshold, not a claim that ordinary deposits take 48 hours. Sources: - [Casushi general terms v290926, updated 29 September 2026; support and withdrawal policies](https://www.casushi.com/termsandconditions/) — Casushi / Solaya Group Limited. Checked 2026-11-05. - [Casushi support: payment methods, withdrawal routing and account help](https://www.casushi.com/support/) — Casushi. Checked 2026-11-05. ## How Casushi withdrawals work The usual website minimum is £10. Clause 9.1 allows a smaller withdrawal through support, and clause 9.6 permits a request for the entire balance. A small remainder is therefore a support question, not a reason to top up or gamble it until it reaches £10. For standard withdrawals, the published expectation is receipt within five working days. Clause 9.4 asks you to contact support if the withdrawal has not arrived within five working days of the request. The support page also carries an “around 99%” instant-processing claim; that is the operator’s marketing statement, without a published measurement basis or our own timing test. It is not a guarantee of instant bank receipt. Progressive jackpots have separate conditions. Clause 10.2 describes credit to the casino account within 48 hours for wins below its stated one-million threshold; wins exceeding £1 million may take up to 60 days to be paid because of verification and supplier payment. The wording does not resolve the exact £1 million boundary. Account credit and receipt in your bank are also different stages; ask for the applicable timetable for a jackpot. Withdrawals are directed to the payment source Casushi considers to have funded the account. Support says a verified bank account can be used if returning to source is impossible. If the original card is replaced or closed, establish the replacement route with support rather than selecting an unrelated recipient. - Before requesting, check the cash balance rather than the bonus meter. - Save the request date, amount, reference and the receiving method’s last few digits. - If payment details change, keep evidence of ownership and ask which route will receive the funds. - After five working days without receipt, ask for the payout status and transaction trace; include your original request details. Clauses 9.1–9.6 do not set out a standard withdrawal fee. That is narrower than a promise that every payment is free: provider charges and the separately stated inactivity fee still matter. The contract also says requested withdrawals cannot be cancelled. A balance unexpectedly returned to the account should be reported, not treated as new winnings. Sources: - [Casushi general terms v290926, updated 29 September 2026; support and withdrawal policies](https://www.casushi.com/termsandconditions/) — Casushi / Solaya Group Limited. Checked 2026-11-05. - [Casushi support: payment methods, withdrawal routing and account help](https://www.casushi.com/support/) — Casushi. Checked 2026-11-05. ## A £7 cash balance: what is the practical next step? Suppose the account shows £7 of cash and a separate £4 bonus. This is a hypothetical balance example, not an available offer. The cash falls below the £10 website threshold, so the stated route is to ask support for the £7. Adding the bonus meter to cash would give the wrong withdrawal figure. If the account instead holds £17 cash, a £10 request would leave £7. Clause 9.6 allows a request for the full £17; it does not impose a £10-only withdrawal. Verification and correct payment details still apply. Neither example predicts approval, arrival time or gambling profit. Sources: - [Casushi general terms v290926, updated 29 September 2026; support and withdrawal policies](https://www.casushi.com/termsandconditions/) — Casushi / Solaya Group Limited. Checked 2026-11-05. ## Cash, bonus funds and a qualifying stake The contract keeps cash and bonus meters separate. Cash includes deposits and the results of playing with them, and clause 7.2 says cash is used first. Bonus funds are the operator’s funds until the applicable conditions convert an amount to cash; the displayed promotional amount is not immediately withdrawable. The homepage checked for this review described an offer requiring both a first deposit and real-money slot stakes. The distinction matters even without choosing a promotion: depositing £10, staking £10 and completing [wagering on a bonus](https://howtocasino.uk/guides/what-are-wagering-requirements/index.md) are three different events. A requirement to stake is exposure to possible loss, not a processing fee. Read the specific offer’s eligible games, expiry, payment exclusions and treatment of winnings before accepting it. Generic bonus clauses cover more than one promotion and may describe different wagering or cashout conditions. We do not treat an old review’s offer, or one headline about free spins, as the terms of every Casushi promotion. Clause 8.12 says free-spin winnings go to the cash meter unless the specific terms say otherwise. Clause 8.10 separately sets a £250 maximum for a single bonus cashout unless a promotion specifies another amount. That is a bonus-conversion rule, not a £250 cap on withdrawing ordinary cash or a substitute for the offer’s own conditions. Sources: - [Casushi general terms v290926, updated 29 September 2026; support and withdrawal policies](https://www.casushi.com/termsandconditions/) — Casushi / Solaya Group Limited. Checked 2026-11-05. - [Casushi public game categories and displayed welcome-offer conditions](https://www.casushi.com/) — Casushi. Checked 2026-11-05. ## What “not protected” means for your money Clause 2.3 says customer money is kept separately from company funds, but is not protected in insolvency. Separation alone is therefore insufficient to say the balance is insured, guaranteed or ring-fenced against every failure. The current wording is a material reason to avoid leaving unnecessary money in the account. The Gambling Commission’s guide explains why fund-protection arrangements must be checked separately from the licence. Neither a displayed licence nor a successful withdrawal reported by someone else changes the protection category in your contract. After at least 12 months of inactivity, clause 3.9 says an empty account will be closed. For an account with funds, the operator first attempts a return to the last payment method. If it cannot return the money, it may charge £3 a month until the balance reaches zero or you log in. Describing this as an unconditional £3 monthly charge after 12 months would omit the attempted-return condition. Sources: - [Casushi general terms v290926, updated 29 September 2026; support and withdrawal policies](https://www.casushi.com/termsandconditions/) — Casushi / Solaya Group Limited. Checked 2026-11-05. - [What happens to your money if a gambling business goes bust](https://www.gamblingcommission.gov.uk/public-and-players/guide/what-happens-to-your-money-if-a-gambling-business-goes-bust) — Gambling Commission. Checked 2026-11-05. ## Delays, complaints and safer-gambling controls For an [unresolved payment](https://howtocasino.uk/guides/why-do-casino-withdrawals-take-time/index.md), use the support contact on the genuine website and describe the transaction precisely. Formal complaints go through support first, then senior management. Keep the email chain, request dates and the result you want, rather than sending only a screenshot of a balance. Clause 12 says the operator seeks to resolve complaints within eight weeks, with a final response or progress explanation within that period. Clause 12.6 separately allows a referral to IBAS following an unsatisfactory final response or an unresolved dispute after eight weeks. A statement that a complex investigation may take longer does not mean you must wait indefinitely before using that ADR route. Support offers financial limits, time out and self-exclusion options. Separately, clause 5.4 describes account and financial restrictions while necessary verification is incomplete; this should not be confused with choosing a safer-gambling limit. If gambling is causing harm, use the account’s exclusion/support options and the portal’s safer-gambling guidance; choosing another brand is not the solution. Sources: - [Casushi general terms v290926, updated 29 September 2026; support and withdrawal policies](https://www.casushi.com/termsandconditions/) — Casushi / Solaya Group Limited. Checked 2026-11-05. - [Casushi support: payment methods, withdrawal routing and account help](https://www.casushi.com/support/) — Casushi. Checked 2026-11-05. ## What to check before choosing Casushi - Match casushi.com and current account 100050, not an old operator name or a similarly named site. - Decide whether the stated lack of insolvency protection is acceptable before leaving money in the account. - Confirm your actual deposit and receiving method, particularly for mobile wallets. - Keep the ordinary £10 minimum separate from any offer’s qualifying stake. - Use the support route for a below-£10 cash balance; do not gamble to reach a threshold. For a side-by-side choice, compare the verified payment details in our casino section, then open the individual reviews for conditions the filters cannot summarise. Sources: - [Casushi general terms v290926, updated 29 September 2026; support and withdrawal policies](https://www.casushi.com/termsandconditions/) — Casushi / Solaya Group Limited. Checked 2026-11-05. - [Solaya Group Limited: Remote Casino licence summary, account 100050](https://www.gamblingcommission.gov.uk/public-register/business/detail/100050) — Gambling Commission. Checked 2026-11-05. - [Solaya Group Limited: registered domain names](https://www.gamblingcommission.gov.uk/public-register/business/detail/domain-names/100050) — Gambling Commission. Checked 2026-11-05. ## Related questions ### Is Casushi licensed for players in Great Britain? The current register lists Solaya Group Limited, account 100050, with Active Remote Casino permission and casushi.com as an Active domain. This confirms the documented permission checked on 5 November 2026; it does not guarantee a withdrawal. Sources: - [Solaya Group Limited: Remote Casino licence summary, account 100050](https://www.gamblingcommission.gov.uk/public-register/business/detail/100050) — Gambling Commission. Checked 2026-11-05. - [Solaya Group Limited: registered domain names](https://www.gamblingcommission.gov.uk/public-register/business/detail/domain-names/100050) — Gambling Commission. Checked 2026-11-05. ### What is Casushi’s minimum deposit? Clause 6.3 sets £10 per transaction across accepted methods, with a £5,000 transaction maximum. Account limits and the cashier can restrict the actual amount. An offer’s qualifying stake is a separate condition. Sources: - [Casushi general terms v290926, updated 29 September 2026; support and withdrawal policies](https://www.casushi.com/termsandconditions/) — Casushi / Solaya Group Limited. Checked 2026-11-05. ### Can I withdraw less than £10 from Casushi? The contract allows a request below £10 through support. The normal website withdrawal minimum is £10. The amount must be cash rather than unconverted bonus funds. Sources: - [Casushi general terms v290926, updated 29 September 2026; support and withdrawal policies](https://www.casushi.com/termsandconditions/) — Casushi / Solaya Group Limited. Checked 2026-11-05. ### Does Casushi guarantee instant withdrawals? No guaranteed instant arrival is established here. The support page’s instant-processing percentage is an operator claim; the contract gives a five-working-day expectation and asks customers to follow up after that time. Sources: - [Casushi general terms v290926, updated 29 September 2026; support and withdrawal policies](https://www.casushi.com/termsandconditions/) — Casushi / Solaya Group Limited. Checked 2026-11-05. - [Casushi support: payment methods, withdrawal routing and account help](https://www.casushi.com/support/) — Casushi. Checked 2026-11-05. ### Are funds at Casushi protected if the operator fails? The current contract says customer funds are held separately but are not protected in insolvency. An active gambling licence does not turn that arrangement into a payment guarantee. Sources: - [Casushi general terms v290926, updated 29 September 2026; support and withdrawal policies](https://www.casushi.com/termsandconditions/) — Casushi / Solaya Group Limited. Checked 2026-11-05. - [What happens to your money if a gambling business goes bust](https://www.gamblingcommission.gov.uk/public-and-players/guide/what-happens-to-your-money-if-a-gambling-business-goes-bust) — Gambling Commission. Checked 2026-11-05. ## Sources and checks - [Casushi general terms v290926, updated 29 September 2026; support and withdrawal policies](https://www.casushi.com/termsandconditions/) — Casushi / Solaya Group Limited. Checked 2026-11-05. - [Casushi public game categories and displayed welcome-offer conditions](https://www.casushi.com/) — Casushi. Checked 2026-11-05. - [Solaya Group Limited: Remote Casino licence summary, account 100050](https://www.gamblingcommission.gov.uk/public-register/business/detail/100050) — Gambling Commission. Checked 2026-11-05. - [Solaya Group Limited: registered domain names](https://www.gamblingcommission.gov.uk/public-register/business/detail/domain-names/100050) — Gambling Commission. Checked 2026-11-05. - [Solaya Group Limited: regulatory actions register](https://www.gamblingcommission.gov.uk/public-register/business/detail/actions/100050) — Gambling Commission. Checked 2026-11-05. - [Casushi support: payment methods, withdrawal routing and account help](https://www.casushi.com/support/) — Casushi. Checked 2026-11-05. - [What happens to your money if a gambling business goes bust](https://www.gamblingcommission.gov.uk/public-and-players/guide/what-happens-to-your-money-if-a-gambling-business-goes-bust) — Gambling Commission. Checked 2026-11-05. ## Keep exploring - [How do you check if an online casino is legitimate in the UK?](https://howtocasino.uk/guides/how-to-check-casino-licence/index.md) - [How do casino minimum deposits and withdrawals work?](https://howtocasino.uk/guides/casino-minimum-deposits-and-withdrawals/index.md) - [Why do casino withdrawals take time?](https://howtocasino.uk/guides/why-do-casino-withdrawals-take-time/index.md) - [Which online casinos accept Apple Pay in the UK?](https://howtocasino.uk/guides/which-uk-casinos-accept-apple-pay/index.md) - [SlotBoss Casino review: withdrawals and UK terms](https://howtocasino.uk/casinos/slotboss/index.md) 18+; for adults in Great Britain. Gambling involves a risk of loss. Examples are explanations, not offers or guaranteed outcomes. [Support and safer gambling](https://howtocasino.uk/safer-gambling/).