What happened to PokerStars Casino in the UK?
PokerStars Casino’s UK closure changes what a player should check. PokerStars’ own migration notice says the UK platform moved to Betfair on 7 October 2026 and closed for gameplay. Its casino and sports products are replaced by Betfair Casino and Sportsbook; the continuing PokerStars branding refers to poker on Betfair.
| Date or service | Published position | What it means now |
|---|---|---|
| 7 October 2026 | PokerStars UK moved to Betfair; the old UK platform closed for gameplay. | Do not treat an old casino review or game page as evidence that you can still play there. |
| 4 November 2026 | The published deadline for using the old PokerStars cashier. | This date has passed. The operator directs remaining-balance requests to Customer Support. |
| PokerStars on Betfair | The continuing poker service uses Betfair access and terms. | It does not preserve the old PokerStars Casino catalogue or its promotions. |
This review concerns the UK service. It does not say that PokerStars has stopped operating throughout the world. A foreign PokerStars site, a poker tournament and the old UK casino are different products and markets.
Where should you look for a remaining PokerStars balance?
The answer depends on whether you already had an active Betfair account at the move. Use the operator’s account-specific instructions, rather than assuming every player’s money followed the same route.
| Your position | Route described by the operator | Useful next step |
|---|---|---|
| You already had an active Betfair account. | The old PokerStars balance needed a separate withdrawal; the old cashier cutoff was 4 November. | Ask PokerStars Customer Support for any balance still remaining after the cutoff. |
| You did not already have an active Betfair account and your account was transferred. | The balance was transferred to Betfair and is available through its cashier after the required terms acceptance. | Check the transferred account and ask for a reconciliation if the amount is unclear. |
| You do not want to accept Betfair’s terms. | The operator still provides a support route to withdraw remaining PokerStars funds. | Request return of the balance; accepting a new gambling contract is not presented as the only route to obtain it. |
| You cannot establish which route applies. | An individual balance cannot be located from a general review. | Give official support the old account details and ask where the money is held and which withdrawal process applies. |
A cashier deadline is a change to the self-service route, not a statement that every unwithdrawn balance disappeared that day. PokerStars and Betfair both describe contacting PokerStars support after the cutoff. They do not promise an identical processing time for every remaining-balance request.
For example, suppose an old statement shows £75 and you have already received a £20 withdrawal from that balance. The amount still to reconcile is £55, before considering any separate adjustments or transfers. Do not claim £75 plus the £20 already received. This is an invented accounting example, not a statement about your account or an entitlement decision.
Are the old casino games, promotions and account rules preserved?
No complete like-for-like casino transfer is promised. PokerStars’ notice says some casino games may not be available on Betfair, and promotions differ. The statement about continuing poker games should not be applied to every slot, live table or casino promotion.
Betfair’s migration help also distinguishes its cashier and GBP wallet from the former PokerStars experience. Read the current Betfair terms and the rules of the exact game or transaction you are using. Historic PokerStars payment lists and minimum-deposit figures do not establish present Betfair conditions.
Our Betfair Casino review explains that product’s account and casino-provider distinctions. Use it for Betfair’s own conditions, rather than carrying an old PokerStars review across to the new service.
Why does the register still show an active licence?
At our 5 November 2026 check, Stars Interactive Limited, UKGC account 39108, had Active Remote Casino permission. Its domain record listed www.pokerstars.uk as Active, while www.pokerstarscasino.uk was listed separately as Inactive. Those are the register’s actual fields; they do not overturn the operator’s UK gameplay-closure notice.
Licence permission, a domain entry and whether a consumer product is taking players answer different questions. It would be wrong to label the active company licence inactive merely because a brand’s UK gameplay has closed. It would also be wrong to recommend a closed casino for a new deposit simply because that licence remains active.
The same business’s public regulatory-actions tab showed no recorded actions at this check. That is a limited observation about that record, not a clean-history certificate for the whole Flutter group or a decision about any disputed payment.
When checking a casino, match its exact address, the appropriate gambling activity and the actual product status. Our licence-check guide explains those steps.
Which company and terms are relevant to an old PokerStars account?
The accessible UK General Customer Terms identify TSG Interactive Plc for real-money services and Stars Mobile Limited for play-money services. They describe Stars Interactive Limited’s account 39108 as the licensing umbrella. These are distinct roles; the parent-group name alone does not identify the contract for a particular balance.
PokerStars’ migration notice expressly says the old PokerStars General Terms do not govern use of Betfair. Keep the terms and transaction records applicable to the old account if you are querying an old balance. For transactions on Betfair, use that service’s terms and support process.
The operator says remaining PokerStars balances stay protected whether or not a customer accepts Betfair’s terms. That statement is not a promise that an individual amount will be paid without identity or ownership checks. This article does not assign an insolvency-protection category to a balance while its location or contractual status is unknown.
How can you raise an unresolved balance or withdrawal query?
Begin with the official PokerStars Help section for a legacy PokerStars balance. Its migration help directs customers to support chat. Ask for confirmation of the amount, its location, the withdrawal route and any information still needed. Keep the case reference and a copy of the response.
If the matter becomes a formal complaint, identify the transaction and account it concerns. Part A section 19 of the accessible UK General Terms describes acknowledgment within 24 hours and a final letter within eight weeks, with the complaint clock capable of pausing if needed information is missing. It names IBAS as the free external dispute-resolution route after the stated internal process.
Check the applicable terms and the operator’s final response before selecting an external route. The Gambling Commission’s complaints guidance says to complain to the business first, provide dates, amounts and evidence, and follow its process before escalating an eligible unresolved dispute. A support request or referral does not itself establish that a claimed amount is due.
Our unpaid-casino guide explains how to organise the evidence and distinguish an unresolved request from a completed payment.
What should you keep before contacting support?
- The exact old UK website, account identifier and registered contact details.
- A dated balance statement and the relevant payment or withdrawal references.
- Evidence of money already received or transferred, so the same amount is not counted twice.
- The specific amount you still want reconciled and any explanation already supplied.
- Copies of the applicable terms, migration correspondence and complaint reference.
Use official support reached from the operator’s own site. Describe the problem without posting passwords, security codes, identity documents or full payment details in a public review. The migration has not removed an applicable self-exclusion or time-out; the official help says these restrictions remain in place.
We checked public notices, UK terms and register entries for this review. We did not open a player account, attempt a transfer, test a withdrawal or assess the balance of any individual customer.
Related questions
Can I still make a deposit into PokerStars Casino UK?
The official UK migration notice says the old platform is closed for gameplay. We do not present it as a current casino for new deposits. Check Betfair separately if you are assessing its casino service.
Did the 4 November deadline cancel my right to ask for remaining money?
The published instructions still allow a remaining-balance request through PokerStars Customer Support after that date. The amount, ownership checks and payment route need to be resolved for the individual account.
Do I have to accept Betfair’s terms to ask for my old balance?
The migration help provides a support withdrawal route if you do not want to accept Betfair’s terms. Playing on Betfair and requesting return of old funds are different decisions.
Does the active UKGC record mean the old casino is still open?
No. The licence and domain entries record permissions and registration fields. The operator’s current UK notice separately says the old service is closed for gameplay.